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Technical Support |
Click here to view our UPOS Technical Support Plans
In an effort to provide our valued customers with Immediate A-1 Quailty technical support by skilled and experienced Support Engineers the following support policy has been instituted.
A. Free Installation Only support will be provided by our customer service dept. to all registered users for a period of 30 days initiated by first logged support call. This level of support is provided by a customer service representative and Does Not include Setup, Configuration, Training, or any level of support that requires the assistance of a Support Engineer.
B. All support that requires assistance from a Support Engineer requires enrollment in a technical support plan or can be paid on a per call basis.
This support policy assists our firm in continually providing the best support services possible by ensuring that we have knowledgeable and experienced engineers available when you need them.
ACS has highly qualified and experienced staff programmers and engineers in the field. Our goal here in the Technical Support department is to "Offer the best technical support possible to ensure you and help your store efficiently operate and make the most valuable use of' "UPOS". Our engineers are experienced, well trained, and have had significant development roles in the design and implementation of the UPOS software.
Regular Support Hours :
Monday thru Friday 8:00 a.m. to 5:00 p.m. EST
[Daylight savings time is not observed]
*If you require any after hours support, please contact our customer service dept. custserv@upos.com for specific information on rates. An after hour support plan must be setup in advance.
